Lifetime warranty
The brand repairs defects for the life of the bag.
Limited warranty for a set number of years
The brand covers defects for a fixed number of years from the purchase date.
Warranties
Every luggage brand stands behind its products in its own way. Some brands offer a lifetime warranty. Others offer a limited warranty for a set number of years. The terms depend on the brand and the collection, so check the tag on your bag or ask us.
Warranty by brand
BrandWarrantyGood to know
Briggs & RileyLifetimeCovers functional defects, including airline damage. Cosmetic wear is not covered.
Eagle CreekLifetimeCovers workmanship and material defects.
NomaticLifetimeCovers functional defects.
VictorinoxLifetime on luggage, business cases, duffels, totes and backpacksTerms changed in recent years. Ask us for the terms that apply to your purchase date.
TravelproLifetime on some collections, limited years on othersPlatinum Elite has the longest coverage. Other collections vary.
Ricardo10, 5 or 3 years depending on the seriesTravel essentials and power banks: 1 year.
Samsonite, BRIC'S, Baggallini, Travelon, SherpaniLimited warrantyLength depends on the product. Ask us.
How it works
Step 1
Bring your bag and your proof of purchase to the store.
Step 2
We check the bag and the warranty terms.
Step 3
We handle the repair for you.*
*Free warranty repairs on luggage purchased from URBAN Traveler, with proof of purchase and within the manufacturer's warranty period.