FAQ

We do repairs in house, but off the premises. Our store is small, so the repairs are done at our own repair center. Call us for a video call or bring the bag to the store, and we will give you an estimate (see Services).

Yes, at the owner's expense. Warranty repairs are free* on luggage bought from us. *With proof of purchase and within the manufacturer's warranty period.

Some do and some offer a limited warranty for a set number of years. See our Warranties page or ask us about your brand.

Airline rules differ, so check your airline first. As a guide, 21 to 22 inch bags are common for U.S. domestic flights and 18 to 20 inch bags for many international airlines. We can check your airline with you.

Hardside is light, protects the contents well and wipes clean. Softside gives you outside pockets and some flexibility when you pack. We will help you choose for your trip.

Yes. We offer a Free Luggage Consultation by phone or FaceTime. Call the store for details.

Free ground shipping within the continental U.S. on orders over $39.99. See Shipping & Returns.

Online purchases can be returned unused within 120 days. In-store purchases get a full refund within 25 days. See Shipping & Returns for details.

Yes. We can personally deliver your purchase to your home in the local area.

We are in Roseville, in Rosedale Commons, next to Old Navy: 2480 Fairview Ave. N., Suite 170, Roseville, MN 55113. See Contact & Location for the map and hours.

Yes. Our 90 Day Layaway has no interest and no fees. Pay at least 33% down, at least 33% within 60 days, and the rest within 90 days.

Yes, in the store and online, in amounts from $25 to $1,000. See Gift Cards.

Yes. Ask us about monogramming and customization. Monogrammed items cannot be returned.

Monday to Saturday 10am to 6pm, Sunday 12noon to 5pm. In bad weather, please call to confirm.