Shipping & Returns

Shipping

Free ground shipping

Free ground shipping within the continental U.S. on orders over $39.99.

Faster shipping

Faster options are available for a fee. You will see the price at checkout.

Local delivery

If you live near our Roseville store, we can personally deliver your order to your home.

Returns

Online purchases

Return unused items within 120 days for a full refund. No restocking fee.

In-store purchases

Full refund within 25 days. After 25 days, we offer store credit.

What we need

Your sales receipt or order number with every return.

How to return by mail

To return by mail, pack the item with your packing slip, order number or receipt. Send it by UPS or USPS insured mail to: URBAN Traveler, 2480 Fairview Ave. N., Suite 170, Roseville, MN 55113.

Good to know

  • Items must be unused.
  • Clothing must be unworn with tags attached.
  • Gift items must come back with the original box, instructions and any adapter or hardware.
  • Converters and adapters can be returned for in-store credit within 10 days.
  • Card refunds are processed after we receive the item.
  • Defective items are covered by the manufacturer's warranty.

We cannot take back

  • Monogrammed items
  • Masks (for public health and hygiene reasons)